1. Payment Security
Mirari Hotel uses the Monri WebPay payment system for secure online payments by credit and debit cards. All transactions are processed through encrypted communication channels in accordance with the highest security standards. Card data is protected using SSL encryption and is never stored by the merchant.
The webshop uses the 3D Secure security protocol, which provides additional authentication during online card payments, ensuring a higher level of protection and transaction security through your bank’s system.
2. Refunds and Complaints
If you believe that the service provided does not correspond to your reservation or if you have a complaint regarding your reservation or online payment, please contact us as soon as possible. Every complaint will be reviewed carefully and answered within the period prescribed by applicable law.
3. Refund Policy
Refunds are processed according to the cancellation policy selected at the time of booking. Flexible reservations may be cancelled within the permitted period. Non-refundable reservations are not eligible for cancellation or refund unless required by applicable law. In the event of a duplicate or incorrect charge due to a technical error, the confirmed overpayment will be refunded to the original payment card.
4. Privacy
Mirari Hotel processes personal data in accordance with the General Data Protection Regulation (GDPR) and Croatian legislation. Personal data is used solely for processing reservations, providing accommodation services and fulfilling legal obligations.
Contact:
Mirari Hotel
E-mail: info@mirarihotel.hr
Website: www.mirarihotel.hr